Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or shop at Winno.ma.
1. Introduction
Winno.ma is committed to protecting your personal information and respecting your privacy. By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information (if applicable)
- Order history
- Messages sent through our contact form or WhatsApp
- Technical information such as IP address, browser type, and device information
3. How We Collect Information
We collect information when you:
- Place an order.
- Create an account.
- Subscribe to our newsletter.
- Contact customer support.
- Browse our website.
- Participate in promotions or surveys.
4. How We Use Your Information
Your information helps us provide a better shopping experience. We use it to:
- Process and deliver your orders.
- Confirm your order by phone or WhatsApp.
- Provide customer support.
- Respond to your questions.
- Improve our website and services.
- Prevent fraud and unauthorized activity.
- Send promotional emails or newsletters if you choose to subscribe.
5. Sharing Your Information
We never sell or rent your personal information.
We may share limited information only with trusted partners when necessary to provide our services, including:
- Delivery companies such as Tawsil and OzonExpress.
- Payment service providers.
- Website hosting and technical service providers.
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your shopping cart, save your preferences, understand website performance, and provide a better overall experience.
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website features.
7. Marketing Communications
If you subscribe to our newsletter, we may occasionally send you parenting tips, new product announcements, and exclusive offers.
You can unsubscribe at any time using the unsubscribe link included in our emails.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. While no online system can guarantee complete security, we continuously work to safeguard your information.
9. Data Retention
We keep your personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes.
10. Your Rights
You may contact us at any time to:
- Request access to your personal information.
- Correct inaccurate information.
- Request deletion of your information where permitted by law.
- Ask questions about how your information is used.
11. Children’s Privacy
Our website is intended for parents and caregivers. We do not knowingly collect personal information directly from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page. We encourage you to review this page periodically to stay informed.
13. Questions About This Privacy Policy
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Winno.ma
Rabat, Morocco
Email: contact@winno.ma
Phone & WhatsApp: 06 31 32 37 33
Last Updated: August 2026