Returns & Refunds
Your satisfaction is important to us. If something isn’t right with your order, we’re here to help. Please read our return and refund policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product should be:
- Unused and in its original condition.
- Returned with all original packaging and accessories.
- Accompanied by proof of purchase whenever possible.
If We Made a Mistake
If you receive the wrong product, a damaged item, or a product with a manufacturing defect, Winno will:
- Cover the return shipping costs.
- Replace the product or issue a refund, depending on the situation.
- Resolve your request as quickly as possible.
If You Changed Your Mind
If you wish to return a product for personal reasons, such as changing your mind or ordering the wrong item, you are welcome to request a return within 7 days.
In these cases, the customer is responsible for the return shipping costs.
Refund Process
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If your return is approved, your refund or replacement will be processed as quickly as possible.
Products Not Eligible for Return
For hygiene and safety reasons, some products may not be eligible for return once opened or used unless they are defective.
Any product-specific exceptions will be clearly mentioned on the product page.
Product Warranty
Warranty information varies by product.
If a product includes a warranty, the warranty period and coverage will be clearly displayed on its product page.
Need Help?
If you have any questions about returns, refunds, or warranty claims, our customer support team is happy to assist you.
Phone & WhatsApp: 06 31 32 37 33
Email: contact@winno.ma